Privacy Policy


1. Introduction

1.1 This document sets out the policy of Moth Projects Creative Pty Ltd, (ABN: 35 609 550 870), owner and operator of the NEIGHBOURHOOD website at, in relation to information we collect, store and use about you, in the course of operating the website and associated business activities; and also the steps we take to respect and protect personal information, sensitive information and privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.2 Personal information generally means any information that can be used to identify you, such as your name, gender, address, email address, or telephone number, as well as financial details such as your credit card number, expiry date and 3 digit security number.

1.3 Sensitive information includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

1.4 We collect, store and use personal information about website users, customers and prospective customers to provide our services to you and to improve your user experience of the website. We do so in the ways described in this policy.

1.5 We may rely on certain exemptions in the Privacy Act in relation to collection and use of personal information. As a publisher of news, information and opinion, we may rely on exemptions relating to the practise of journalism. We will observe the Australian Press Council principles and standards in relation to print and online publishing.

1.6 We will only collect and use sensitive information which may identify you for direct marketing purposes with your consent.

2. Collecting Information

2.1 We may collect, store and use the following types of personal information:

(a) about your computer or other device such as your IP address, geographical location, browser type and version, time and duration of visit to website, page views and referring domain name;
(b) that you provide to us such as your email address, first name, age/date of birth, and postcode when registering with the website, and subscribing to email notifications, newsletters and other communications you elect to receive from us;
(c) that you provide when purchasing any goods or service through the website; and
(d) that you post to the website for publication such as your username, profile picture and included in content of your post.

3. Use of Personal Information

3.1 Generally, we collect your Personal Information mainly for the purpose of providing our services to you, providing information, and advertising and marketing. We may also use your personal information for secondary purposes closely related to the main purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing at

3.2 More specifically, we will hold, use and/or disclose personal information for the following purposes:

(a) to provide you with the products and services you request us to provide and to provide you with news, information or advice about our products and services including promotions or to run competitions;
(b) to respond to your communications with us such as by telephone, email or mail;
(c) to send additional information relating to our products and services that might interest you, provided you have elected to receive such information;
(d) to understand your needs and interests, improve your experience of the website and provide personalised advertising when you visit the website; and
(e) to the extent we may have a legal obligation to do so.

3.3 We may disclose personal information to third parties who assist us in providing our services including those who provide services to us such as information technology, marketing, advertising and product delivery. We will do our best to ensure those third parties protect your personal information. Any information provided to marketing and/or advertising partners will not include any information that will enable you to be identified.

3.4 Our services may be integrated with third party services, including social media platforms. This means that information such as your interests and activities, is tracked or pulled from other places such as Facebook. Depending on the privacy settings you have in place on those platforms this information may be available to others. We will ask you to opt-in before we make your personal information available through any integrated services.

3.5 Third party services which link to our services will determine the use of personal information you submit to them. We are not liable for the privacy policies and practices of those third party services.

4. Cookies & Other Methods of Collecting Information

4.1 Our website uses cookies, small files our website transfers to a computer when it visits the website. These enhance use of the website and enable us to collect information about your browsing preferences and patterns.

4.2 You can choose to erase or block this information. Doing so will restrict the website features you can use.

4.3 Our website uses Google Analytics to understand website traffic and usage. Google Analytics captures information such as browser type, device, time spent on site, number of pages viewed and location (city) of user. It does not identify individual users or associate your IP address with any other data held by Google. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

4.4 We may track your response to our advertisements, emails and website content, determine how many users open an email and permit our service providers to compile aggregated statistics about any email campaign we conduct. This shared information will not identify any individual.

5. Protecting Information

5.1 We will take reasonable steps to protect your personal information from misuse, abuse and unauthorised access or disclosure.

5.2 We require our employees and service providers to comply with obligations in relation to privacy, including those set out in this policy.

6. Accessing Personal Information and Inquiries

6.1 You may access or request correction of personal information about you that is held by us in accordance with and subject to exceptions set out in the Australian Privacy Principles. We may require proof of identification before providing any access. We will respond within a reasonable time to a written request for access, request for correction or other inquiry, including a complaint, about privacy issues sent to

7. Policy changes

7.1 We may update and make changes to this policy from time to time. We recommend you review this policy regularly and, in particular, whenever you are intending to provide us with personal information.

8. Contact

8.1 Any comments, questions or complaints in relation to the policy can be made to:


Sign up to our newsletter, Word on the Street, for your weekly dose of news, features, and culture direct from your neighbourhood.

* Mandatory Privacy Policy